BookMyStay values your privacy and is committed to protecting the personal information you share with us when you use bookmystay.travel, make enquiries, submit forms, or complete bookings. The website publicly provides contact details including the Lucknow office address, phone numbers, and the email address info@bookmystay.travel for user communication and support.
1. Information we collect
We may collect personal information such as your name, phone number, email address, billing details, guest information, travel dates, booking preferences, property preferences, and communication history when you use our website or contact us. We may also collect technical information such as IP address, browser type, device type, referral source, pages visited, and usage behavior for analytics, security, and service improvement.
2. How we use your information
We use your information to process enquiries, confirm bookings, communicate booking status, provide customer support, process payments, send invoices or vouchers, manage cancellations/refunds, improve the website, prevent fraud, and comply with legal obligations.
We may also use contact details to send important booking-related updates, service notices, and limited promotional messages where legally permitted or where you have interacted with us for service purposes.
3. Payment information
Payments may be processed through Razorpay or other authorized payment processors. Sensitive financial data such as full card details is typically handled through the payment processor’s secure infrastructure rather than being stored directly by BookMyStay.
4. Sharing of information
We may share relevant information with hotels, villas, homestays, resorts, travel partners, payment gateways, customer support providers, technical vendors, analytics providers, or legal authorities when necessary to complete your booking, verify payments, detect fraud, provide support, or comply with law.
We do not sell personal information in the ordinary course of business.
5. Cookies and analytics
Our website may use cookies, analytics tags, and similar technologies to understand user activity, improve browsing experience, remember preferences, measure performance, and support remarketing or service optimization. Users may disable cookies in their browser settings, but some parts of the booking experience may not function properly as a result.
6. Data retention
We retain personal information for as long as reasonably necessary for bookings, support, taxation, accounting, legal compliance, fraud prevention, dispute management, and internal business records.
7. Data security
We take reasonable technical and organizational measures to protect your data against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet-based system can be guaranteed to be 100% secure, and users share information at their own risk subject to applicable legal protections.
8. Your rights
You may request access to, correction of, or deletion of your personal data, subject to legal, operational, and record-keeping requirements. You may also contact us to update inaccurate details or object to certain communications.
9. Third-party links
The website may contain links to external websites, partner pages, maps, social media pages, or payment platforms. BookMyStay is not responsible for the privacy practices or content of such third-party websites.
10. Contact
For privacy-related questions, please contact:
BookMyStay — info@bookmystay.travel, 9151041498, 9151113923, 2nd Floor, Mantri Awas, 1/4, opposite BSNL, Vishesh Khand 1, Gomti Nagar, Lucknow, Uttar Pradesh 226010.